Year
2024
Client
Linarc
My ROLE
ux Researcher
Product Duration
Design Sprint
Information Architecture Analysis:
Conducted a thorough audit of existing structures to identify areas of redundancy and confusion.
Created a revised information hierarchy to make navigation intuitive.
Card Sorting:
Organized open and closed card-sorting sessions with users to group related features and identify logical categories.
Results informed the redesign of menus and dashboards.
Journey Mapping:
Mapped user workflows for each tool, from plan sheets to inventory tracking, as well as key operational management tasks.
Identified key moments of frustration and opportunities to streamline actions.
Empathy Mapping:
Collaborated with users to understand their emotions, goals, and challenges at various stages of the project and operation management lifecycle.
Insights informed features that address real-world pain points.
Surveys and Feedback Forms:
Distributed surveys to gather quantitative data on user satisfaction and feature usage.
Analyzed responses to prioritize enhancements.
Research Contributions:
Identifying Pain Points: Conducted interviews and usability testing to uncover user challenges, synthesizing insights to inform design decisions.
Collaborative Problem-Solving: Facilitated workshops and presented user journey maps to align stakeholders on user priorities and ideate solutions.
Prototyping and Validation: Developed prototypes to improve navigation, workflows, and feature integration, using iterative usability testing for refinement.
Driving Data-Driven Decisions: Analyzed survey data and user feedback, providing metrics-driven recommendations to prioritize impactful enhancements.
Key Findings:
Complex Navigation: Users struggled to locate tools, causing frustration and inefficiency.
Disconnected Features: Lack of integration between scheduling, budgeting, and planning tools led to workflow disruptions.
High Cognitive Load: Overwhelming interfaces hindered users' ability to focus on critical tasks.
Customization Needs: Users sought role-specific tools tailored to project managers, subcontractors, and operations specialists.
Solutions:
Streamlined Information Architecture: Redesigned navigation menus with intuitive categories (via card sorting) and introduced a modular dashboard to highlight frequently used tools.
Improved User Journeys: Simplified workflows for creating RFIs, managing change orders, tracking budgets, and scheduling, with added progress indicators and contextual tips for complex tasks.
Empathy-Driven Features: Integrated collaborative tools like shared annotations on plan sheets and real-time procurement updates, along with role-based customizations for tailored user experiences.
Visual Enhancements: Reduced cognitive load through a cleaner UI with improved clarity, hierarchy, and standardized visual elements for a cohesive experience.
Results:
Increased Efficiency: Users reported a 35% reduction in time spent navigating tools.
Enhanced Satisfaction: User satisfaction scores improved by 40% post-implementation.
Stronger Adoption: A noticeable increase in tool adoption among new users was observed.
This project highlighted the value of user-centered design in addressing real-world challenges in both project and operation management. By leveraging empathy and data-driven insights, the Linarc tools now better align with user workflows, ultimately driving productivity and satisfaction. This case study underscores my ability to conduct in-depth research and translate findings into actionable solutions for complex systems.
